Showing results by author "Alan Schroeder" in All Categories

Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact.

Because they're doing the day-to-day work, front-line employees see many problems and opportunities their managers don't. But most organizations fail to realize this potentially extraordinary source of revenue-enhancing ideas. The authors of Ideas Are Free use real-world examples from their work with hundreds of organizations to show how to exploit the virtually free, perpetually renewable resource of employee ideas.

Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones. In their six-year, five-country study of 77 government organizations—ranging from small departments to entire states—Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don’t work well in the public sector.

From Chelsea House’s Black Americans of Achievement series comes a biography of the great statesman.

When she grew up, she became Harriet Tubman, the courageous and heroic woman who helped hundreds of slaves escape to freedom through the Underground Railroad. But she was just a little girl for a while - and this is her story. Minty, short for Araminta, was a feisty and headstrong young slave whose rebellious spirit often got her into trouble. She told stories to her doll, released animals from traps, and above all, dreamed of running away. When her father began to teach her the skills necessary for escape, she listened carefully and learned....