Showing results by author "Chip R. Bell" in All Categories
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Managers as Mentors
- Building Partnerships for Learning (Third Edition)
- By: Chip R. Bell, Marshall Goldsmith
- Narrated by: Mark Peckham
- Length: 6 hrs and 34 mins
- Unabridged
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Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today’s tumultuous organizations. This new edition has been thoroughly revised and updated. As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs who relate key mentoring experiences in their lives. This hands-on guide takes the mystery out of effective mentoring.
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Great tips and tools on mentoring
- By Hello on 01-14-23
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Managers as Mentors
- Building Partnerships for Learning (Third Edition)
- Narrated by: Mark Peckham
- Length: 6 hrs and 34 mins
- Release date: 05-31-13
- Language: English
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Transforming Design and Construction
- A Framework for Change
- By: William R. Seed, Bernita Beikmann, Chauncy Bell, and others
- Narrated by: Lauren McCullough
- Length: 3 hrs and 56 mins
- Unabridged
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Design and construction industry practitioners collaborated to bring you Transforming Design and Construction: A Framework for Change, the first of LCI's Transforming Design and Construction series, to encourage discussion, learning, and experimentation around Lean processes. The short chapters focusses on various Lean topics. They are not designed as a "how-to" for Lean tools, but as a framework for learning and to guide you along your Lean journey.
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A Text Book on Audio
- By Walt Tack on 03-06-21
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Transforming Design and Construction
- A Framework for Change
- Narrated by: Lauren McCullough
- Length: 3 hrs and 56 mins
- Release date: 01-05-21
- Language: English
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Managing Knock Your Socks Off Service
- By: Chip R. Bell, Ron Zemke, David Zielinski
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Unabridged
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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
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Managing Knock Your Socks Off Service
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Release date: 01-14-08
- Language: English
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- By: Chip R. Bell
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Unabridged
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Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
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Standing out in an outstanding world
- By Joy on 02-19-24
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Release date: 08-10-20
- Language: English
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Wired and Dangerous
- How Your Customers Have Changed and What to Do About It
- By: Chip R. Bell, John R. Patterson
- Narrated by: Jay Webb
- Length: 7 hrs and 20 mins
- Unabridged
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Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.
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Great perspective!
- By Brian on 02-28-13
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Wired and Dangerous
- How Your Customers Have Changed and What to Do About It
- Narrated by: Jay Webb
- Length: 7 hrs and 20 mins
- Release date: 01-19-12
- Language: English
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