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Publisher's Summary

When you react, the event controls you. When you respond, you're in control.
Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view - and take the lead in most disputes.
This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of human interaction:



People feel the need to be respected
People would rather be asked than be told
People have a desire to know why
People prefer to have options over threats
People want to have second chances

Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you'll be able to have your say - and say what you mean.
©2010 George J. Thompson (P)2017 Blackstone Audio, Inc.
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Customer Reviews

Most Helpful
3 out of 5 stars
By Kim Dushinski on 05-24-17

Kept thinking it was already started

This book kept explaining why verbal judo is a good concept and how this book would guide readers through it. It did this over and over again. I would think, "haven't we already been doing that?" Also, most of the stories are about using verbal judo as a police officer, which is not really applicable in the work world. I wish there were more business scenarios.

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153 of 159 people found this review helpful

2 out of 5 stars
By Ichiji on 08-16-17

TMA--Too many acronyms

I generally dislike self help books, and this is a good reminder of why. The author spends too much time congratulating himself on becoming a self help guru and not enough time helping the listener to understand the techniques he is teaching. He should have more empathy! The acronyms are not memorable.

The accents used for the perps will bother some people.

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15 of 15 people found this review helpful

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