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Publisher's Summary

When you react, the event controls you. When you respond, you're in control.
Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view - and take the lead in most disputes.
This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of human interaction:

People feel the need to be respected
People would rather be asked than be told
People have a desire to know why
People prefer to have options over threats
People want to have second chances

Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you'll be able to have your say - and say what you mean.
©2010 George J. Thompson (P)2017 Blackstone Audio, Inc.
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Customer Reviews

Most Helpful
3 out of 5 stars
By Kim Dushinski on 05-24-17

Kept thinking it was already started

This book kept explaining why verbal judo is a good concept and how this book would guide readers through it. It did this over and over again. I would think, "haven't we already been doing that?" Also, most of the stories are about using verbal judo as a police officer, which is not really applicable in the work world. I wish there were more business scenarios.

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149 of 155 people found this review helpful

5 out of 5 stars
By Troy Chevalier on 06-10-17

Practical & Entertaining!

I was happy to see that Audible version was available. Dealing with difficult people has been one of my greatest life challenges. This book is full of simple practical techniques that I've been able to put into regular use, with noticeable positive results. Mr. Thompson teaches the material with a lot of entertaining life stories that illustrate Verbal Judo techniques in action. Well worth the purchase!

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29 of 30 people found this review helpful

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