Uplifting Service

  • by Ron Kaufman
  • Narrated by Adam Danoff
  • 7 hrs and 30 mins
  • Unabridged Audiobook

Publisher's Summary

We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take-off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful cliches like "the customer is always right."
With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren't we doing it better?
In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective changing insights and case studies, you will learn how the world's best performing companies have changed the game through service - and how you too can follow this proven path to an uplifting transformation.


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Customer Reviews

Most Helpful

A unique perspective on service

What made the experience of listening to Uplifting Service the most enjoyable?

The rich global examples, the questions for reflection and action planning.

What was one of the most memorable moments of Uplifting Service?

The story about the Singapore Insurance company's CEO, and his declaration of a cultural revolution

Was this a book you wanted to listen to all in one sitting?

No, I preferred being able to pause, reflect and apply the principles.

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- Shyam Kumar

Great book

This was a great read, filled with great practical ideas that aim to be implementing soon . Authentic, true and very rooted in the core of service to others. Loved every moment.
You served us well Ron
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- Amazon Customer

Book Details

  • Release Date: 06-18-2014
  • Publisher: Ronald Andrew Kaufman