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The author should have paid some to narrate the book. The subject covered was a little different then I expected. I really didn't want to hear 15 minutes of advice in a 3 hour book. The vast majority of the book is making names to label people.
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If someone is emotionally abusing me, I am not going to make self depreciating jokes about myself to try to win their affection or pretend I'm Jack McCoy and ask them a long series of yes or no questions.
There is no substance to this book. The first hour and a half is a laundry list of different stereotyped personalities that may anger or annoy you (for instance Dr. Glass' "Chatterbox Toxic Terror" aka someone who tells you inane stories on the phone and doesn't let you get a word in), but most aren't anywhere near what I'd consider toxic or psychopathic.
If and when you finally get to the strategies, virtually all are laughable and presented in a very childish and condescending way, and I can see them making the situation a lot worse.
Thankfully there are better books out there for dealing with toxic people. Two that impressed me were Jon Bet's "7 Habits of Highly Manipulative People", and Jackson MacKenzie's "Psychopath Free". Each give a lot more insight, take the subject matter seriously, and provide in depth solutions and ways to heal.