The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond : The Great Courses: Professional

  • by The Great Courses
  • Narrated by Professor Michael Dues
  • Series: The Great Courses: Professional
  • 12 hrs and 20 mins
  • Lecture

Publisher's Summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.


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Customer Reviews

Most Helpful

Excellent Frameworks

I thoroughly enjoyed this course. The lecturer is an excellent narrator and sounds very empathetic and understanding. He breaks down the topic into very logical lectures, each focused around very useable frameworks. He frequently references outside studies, but doesn't get bogged down in the details, making it relate to the issue at hand. There are some dramatic enactments of examples which are sometimes cheesy, but overall add to the course. This audiobook is good from start to finish (arguably getting better as it goes), rather than many books, where it's one good idea re-hashed 50 times.
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- Brendan

Delivers what it promises

The course is slightly long and some real life examples are in my opinion a bit unrealistic. These are maybe the only flaws in this otherwise excellent course. The narrator is very good and delivers his points in a way that's easy to remember.
I definitely recommend these lectures.
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- Alessandro

Book Details

  • Release Date: 07-08-2013
  • Publisher: The Great Courses