The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond : The Great Courses: Professional

  • by The Great Courses
  • Narrated by Professor Michael Dues
  • Series: The Great Courses: Professional
  • 12 hrs and 20 mins
  • Lecture

Publisher's Summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.


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Customer Reviews

Most Helpful

Super practical, well crafted

This is very well organized with each chapter taking on another aspect of conflict management, from interpersonal conflict with loved ones, cohort conflict at work, conflict with superiors, with employees, the various types of professional help available, how to help others ... and much more.

I found the style of delivery to be excellent, it appears to be ad lib in that the professor is quick witted and enthusiastic, but without losing the brisk pace and clarity, or digressing into repetition or long anecdote. At the end of each chapter there's a quick summary and a short suggested "homework."

I've taken several dozen great courses and this is among the best crafted and most immediately practical. l'll come back to this course and use it in my personal and professional life
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- Tintin

Theory and Practice on Conflict Management

This lecture is a combination of theory and practice for conflict management. For example, the professor gave a history of how the Greeks used rhetoric to resolve disagreements (as opposed to using brute force). The type of information isn't necessary for dealing with conflict but some people might appreciate the background and know there are more civilized ways to resolve a disagreement. There are also examples of people using different styles to handle conflict. The professor then returns to those examples with better techniques to create win-win solutions.
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- A. Yoshida

Book Details

  • Release Date: 07-08-2013
  • Publisher: The Great Courses