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Publisher's Summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.
©2010 The Teaching Company, LLC (P)2010 The Great Courses
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Customer Reviews

Most Helpful

By Brendan on 09-21-13

Excellent Frameworks

I thoroughly enjoyed this course. The lecturer is an excellent narrator and sounds very empathetic and understanding. He breaks down the topic into very logical lectures, each focused around very useable frameworks. He frequently references outside studies, but doesn't get bogged down in the details, making it relate to the issue at hand. There are some dramatic enactments of examples which are sometimes cheesy, but overall add to the course. This audiobook is good from start to finish (arguably getting better as it goes), rather than many books, where it's one good idea re-hashed 50 times.

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67 of 68 people found this review helpful


By Alessandro on 01-15-15

Delivers what it promises

The course is slightly long and some real life examples are in my opinion a bit unrealistic. These are maybe the only flaws in this otherwise excellent course. The narrator is very good and delivers his points in a way that's easy to remember.
I definitely recommend these lectures.

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26 of 26 people found this review helpful

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By Jim on 05-20-14

Clear, comprehensive and practical

This is a topic I work with quite a lot and I was looking for something that got its arms around the subject as a whole. Prof Dues delivers a very clear and helpful overview of the subject with practical tips about how to put the lessons to work, examples from his own work which bring the theories to life and short dramatic illustrations of concepts to life. Despite its length my attention never flagged because his delivery is excellent and there are so many useful theories and tactics on offer throughout. My personal highlight is the section dealing with the interplay of goals relating to topic, relationship, identity and process which form a major part of all conflicts but there are plenty more. I was primarily interested in this from a work perspective but the lectures also deal with personal relationships and raising kids to be effective at conflict management in their own lives.

Very highly recommended

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6 of 6 people found this review helpful


By E Mwangi on 04-02-16

Fantastic book

Everyone should read this book, especially if you are in management or leadership. I have learnt so much that will benefit both my personal life & work life. I have already recommended this book to my husband, three colleagues, a friend and I will continue to recommend it. Thank you Michael for writing such a wonderful book it has changed my life.

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1 of 1 people found this review helpful

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By Lori on 12-02-15

Great Lecturer, Easy Listen

This is the first time I have tried an educational book. I chose this one purely to help with life skills and communication with my work mates. I was surprised at how easy this was to listen to, the lecturer really held my attention throughout. Each lecture has an acted dramatization, and the characters progressed as the key points in the lectures where applied to their conflict. This made it easy to hold my attention, as (like any good book) I wanted to know how the stories ended. I will definitely listen to this again, and can already think of situations in my own life where I can apply this information. Also, this book comes with a 100+ page PDF file with lecture notes. Happy listener :)

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3 of 3 people found this review helpful


By Dan on 10-12-17

If everyone listened to this...

the world would be better. I'm listening specifically for business use and it's given me heaps of ideas for managing conflict at work!

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