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Publisher's Summary

Insights—like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA-can change the world. We also need insights into the everyday things that frustrate and confuse us so that we can more effectively solve problems and get things done. Yet we know very little about when, why, or how insights are formed—or what blocks them. In Seeing What Others Don't, renowned cognitive psychologist Gary Klein unravels the mystery.
Klein is a keen observer of people in their natural settings—scientists, businesspeople, firefighters, police officers, soldiers, family members, friends, himself—and uses a marvelous variety of stories to illuminate his research into what insights are and how they happen. What, for example, enabled Harry Markopolos to put the finger on Bernie Madoff? How did Dr. Michael Gottlieb make the connections between different patients that allowed him to publish the first announcement of the AIDS epidemic? What did Admiral Yamamoto see (and what did the Americans miss) in a 1940 British attack on the Italian fleet that enabled him to develop the strategy of attack at Pearl Harbor? How did a "smokejumper" see that setting another fire would save his life, while those who ignored his insight perished? How did Martin Chalfie come up with a million-dollar idea (and a Nobel Prize) for a natural flashlight that enabled researchers to look inside living organisms to watch biological processes in action?
Klein also dissects impediments to insight, such as when organizations claim to value employee creativity and to encourage breakthroughs but in reality block disruptive ideas and prioritize avoidance of mistakes. Or when information technology systems are "dumb by design" and block potential discoveries.
Both scientifically sophisticated and fun to listen to, Seeing What Others Don't shows that insight is not just a "eureka!" moment but a whole new way of understanding.
©2013 Gary Klein (P)2014 Brilliance Audio, all rights reserved.
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Customer Reviews

Most Helpful
3 out of 5 stars
By Blair on 02-24-15

Not enough actionable ideas

It is an interesting book but seems to be more of a collection of interesting stories than actionable items. The narration was excellent. It is entertaining but I was looking for more of a how to experience.

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8 of 9 people found this review helpful

4 out of 5 stars
By Jessica on 05-13-15

felt like I was listening the same thing all over

I like all his insight stories and his analysis of each story. But his explanation is too tedious and repetitive.
I was waiting the whole book for the moment he would finally say how we can really trigger insights, but as this question has no answer he just gave us many stories for us to figure out by ourselves. I think my expectations were too high for the end of the book and I got really sad when it suddenly ended with no clear answer. I enjoyed and had fun with all his little cases and stories, and I definitely learned something from listening. But my feeling when it ended was a feeling of "really? is that all? I listened to the same stories over and over again for nothing?"
I just think he could had explained the same things in a much shorter book.

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3 of 4 people found this review helpful

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Customer Reviews

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4 out of 5 stars
By Gavin Morrice on 12-04-15

Insightful! A great overview of the workings of insights

I purchased this book expecting it to be a practical guide for increasing the rate of insights I have, at work and otherwise.

This book is not a how-to guide.

Nonetheless, I found it very informative, well narrated, and I learned a lot from each of the anecdotes shared. I can't help but feel that by expanding my world view, even just slightly, this book has inadvertently provided me with more tools to help me get ahead in every day life.

Would recommend.

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2 of 2 people found this review helpful

3 out of 5 stars
By Mr. J. A. Ball on 02-15-17

Interesting and somewhat useful

The main thing I learned is that it's a good idea to let go of what we think is right or usual in order to achieve new insights. For me, I found most of the book interesting but not completely useful. This would seem to be a hard area to research and to come up with any specific strategies.

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1 of 1 people found this review helpful

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Customer Reviews

Most Helpful
5 out of 5 stars
By Mr. Ms. Cooke on 03-31-17

Brilliant book.

Gary's investigation into and understanding of how insights occur is thorough and a testament to insightfulness. The narration is lovely and the voice type well matched to the topic. I love the use of story as the frame also. Will have to listen to it again.

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