Powerful Phrases for Dealing with Difficult People

  • by Renee Evenson
  • Narrated by Rose Itzcovitz
  • 6 hrs and 49 mins
  • Unabridged Audiobook

Publisher's Summary

It’s not the work that’s so hard - it’s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.There’s no escaping problematic personalities. And there’s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace - and put your career on an unstoppable upward trajectory.
Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:

325 phrases that lead to constructive conflict-resolution conversations
20 challenging coworker behaviors, with specific phrases and actions for dealing with each
10 difficult boss personality types, with guidelines for working through problems with each
Tips for recovering from blunders you may have caused yourself
A five-step process for turning bad situations into positive ones
You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.


See More Like This

Customer Reviews

Most Helpful

Good points, but the scenarios seemed repetitive.

What disappointed you about Powerful Phrases for Dealing with Difficult People?

The book seemed like it looped over and over again.

What could Renee Evenson have done to make this a more enjoyable book for you?

Focus on the key points, I found myself trying to identify the exact 325 words and phrases which was almost impossible from an audiobook.

How could the performance have been better?

Just provide a roadmap to conflict resolution, then provide abbreviated examples.

You didn’t love this book... but did it have any redeeming qualities?

Yes, the general rules were good: try to enter a constructive dialog, start with "I" not "you", don't generalize with "always" and "never", and use specifics. Try to find a compromise.

Read full review

- Brady


This book wasn’t for you, but who do you think might enjoy it more?

No one

What do you think your next listen will be?

Something very different from this something that has with the title says it does

How could the performance have been better?

If there had been powerful phrases for dealing with difficult people

Any additional comments?

I wish there were some phrases for dealing with difficult people powerful or weak or whatever just some

Read full review

- Konstantine

Book Details

  • Release Date: 10-16-2013
  • Publisher: Gildan Media, LLC