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Publisher's Summary

Tipping is huge in America. Almost everyone leaves at least one tip every day. More than five million American workers depend on them, and we spend $66 billion on tips each year. And everyone recognizes that queasy feeling - in bars and restaurants, barbershops and beauty parlors, hotels and strip clubs, and everywhere else - when the check arrives or the tip jar looms. Omnipresent yet poorly understood, tipping has worked its way into almost every part of daily life.
In Keep the Change, bestselling author Steve Dublanica dives into this unexplored world, in a comical yet serious attempt to turn himself into the Guru of the Gratuity. As intrepid and irreverent as Michael Moore or A. J. Jacobs, Dublanica travels the country to meet strippers and shoeshine men, bartenders, bellhops, bathroom attendants, and many others, all in an effort to overcome his own sweaty palms when faced with those perennial questions: Should I tip? How much? Throughout, he explores why tipping has spread; he explains how differences in gender, age, ethnicity, and nationality affect our attitudes; and he reveals just what the cabdriver or deliveryman thinks of us after we’ve left a tip.
Written in the lively style that made Waiter Rant such a hit, Keep the Change is a fun and enlightening quest that will change the way we think - and tip.
©2010 Steve Dublanica (P)2010 Brilliance Audio, Inc.
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Customer Reviews

Most Helpful
4 out of 5 stars
By Joshua Kim on 06-10-12

'Keep the Change': Tipping and Us

Towards the end of Steve Dublanica's hilarious and information filled Keep the Change: A Clueless Tipper's Quest to Become the Guru of the Gratuity, the author provides a list of people known as "bad tippers". To my chagrin, both academics and information technology workers made the list. Does this mean that academic technology are the worst tippers on the planet?

One thing that I am sure of after reading "Keep the Change" is that all of us should become much better at tipping. Some of the surprises for me in the book are how many people depend mostly on tips to make a living. Everyone from cab drivers to furniture delivery people to hair stylists depend largely on tips to make ends meet. I had always known that restaurant people (waiters, bartenders etc.) work mostly for tips, but I had not realized that bathroom attendants, shoe shine workers, and the people at the car wash also rely on tips to such a large degree.

My biggest tipping inadequacy, one that I pledge to correct, is how I tip the people who clean hotel rooms. I've always left a twenty at the end of my stay. Turns out that hotel cleaning people in large hotels, the same hotels that we stay in during academic tech conferences, are often randomly assigned to a new room each day. So if you leave a tip at the end of your stay the person who cleaned your room each day might not get any money.

What we should be doing is leaving a daily tip, and putting it in an envelope. And the open bar at the ed tech vendor sponsored events - tip the bartender. (On that note…bartender tips are 20% of the drink cost, not a dollar per drink).

We first met Steve Dublanica in Waiter Rant, and if you enjoyed that book (I did), and are interested in the sociology and economics of service occupations, then you will enjoy 'Keep the Change'.

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1 of 1 people found this review helpful

4 out of 5 stars
By Yari Pagani on 08-16-16

Good information

Overall was good. Some of it was a bit repetitive and slow to make a point. Good job on the great work.

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