Just Listen

  • by Mark Goulston
  • Narrated by Walter Dixon
  • 7 hrs and 44 mins
  • Unabridged Audiobook

Publisher's Summary

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this powerful yet engaging audio book, you’ll learn how to:


Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.
Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.
Use the “Magic Paradox”—a technique the author developed for hostage negotiators— to turn a negative person into an asset.
Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.
”Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

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What the Critics Say

“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!” (Mark Victor Hansen, co-author of Chicken Soup for the Soul)

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Customer Reviews

Most Helpful

Not for everyone

Some helpful general information. I would have to say that a good deal of the information provided here was common sense. There was also quite a bit of information and tactics that were very unrealistic. The communication or engagement examples seemed exaggerated and not life-real to me, and certainly not applicable to most peoples everyday lives. The focus seemed to be on helping extroverts and type-A personalities listen to those around them better. I have the opposite personality, so I felt the author was not always talking to me.
I have no doubt that Mark is an incredible counselor and hostage negotiator, but I was looking more for an everyday guide to communicating better and more efficiently with those people that I manage in my small non-CEO world.
With that said, I do plan to go back over my notes and try to apply some of his strategies in "better listening" with my work & family life. Maybe I should listen to the book again, and be a better listener. Not a terrible listen, just not my favorite.
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- Joseph

Great information and interesting

What did you love best about Just Listen?

Just Listen held my interest--it combines physiologic reasons for why we behave and react the way we do, and then it offers a lot of examples and illustrations. The practical advice and techniques are usable and helpful. I immediately put some of the techniques to work!


What was one of the most memorable moments of Just Listen?

I enjoyed many of the stories--from the hostage situation to the executive preoccupied with his wife's biopsy. The narrator is compelling, using good voice inflection and emotion.


Have you listened to any of Walter Dixon’s other performances before? How does this one compare?

I have not. Mr. Dixon's narration was as good as any I have heard.


What’s an idea from the book that you will remember?

There are many ideas that I will use. I have already used the one about telling an employee that I should improve his environment to incentivize him to work harder. I would also like to start using the


Any additional comments?

It was interesting that many of the techniques are similar to those in Dale Carnegie's How to Win Friends and Influence People!

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- Amy

Book Details

  • Release Date: 02-24-2011
  • Publisher: Gildan Media, LLC