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This book taught me several new techniques for improving my communication skills. It speaks on the importance of body language, both yours and theirs, and how you may be pick up body language but not know exactly what it means.
I enjoyed the section on thinking before you speak. I always seem to say the wrong things and then LATER what I should have said comes to me. It talks about QUICKLY forming your words and reply in your mind and knowing when you should do that and when you should just spit out a reply. One of the examples they give is about Facebook posts, and how you probably edit or delete what you were going to say before hitting send. You can do something like that mentally but quickly, so that you don't say the wrong thing.
An issue I have is with written messages, such as texts and emails. It suggests creating a reply schedule and letting those around you know what it is. Such as I answer all texts within 20 minutes and emails are answered between x and x each day. It goes over how people read emails or texts in their own context, not exactly how you mean it, so you do need to be POSITIVE so that they read it in a positive tone. I lol'd at the part about if you think they are insulting you, call them up and let them do it to your face. They are right, you could be reading it wrong.
All in all a GREAT book on communication. I think I've learned lots of tips that I can use both professionally and personally.