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depending on your preference. so much useful information on how to converse. starting with the yes and, yes really responses to keeping dialog flowing to the HPM template on never being stuck for a response and so much more. As a bonus the book is to the point and a short read or listen. the author doesn't belabor points to pad the book. here is the message a couple examples and moves on. more authors should take note less is sometimes more and in this case it is in spades.
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