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Publisher's Summary

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.
These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way.
Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations.
You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.
When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.
©2011 The Teaching Company, LLC (P)2011 The Great Courses
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Customer Reviews

Most Helpful

By James on 08-25-13

Interesting Lectures with a Misleading Description

The lectures are well rehearsed, excellently paced, and fascinating.
However, the topic of the lectures does not match the product's description.

The lectures are a combination of popular psychology theory and advice on conflict resolution, with a heavy emphasis on marital disputes. The scientific content is on the light side.

There is nothing on communicating with strangers or in the workplace.

That being said, the lectures are very interesting and well delivered. If you purchase this audiobook, you will likely be entertained and get a cursory education on a topic which is not discussed in the product description.

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129 of 131 people found this review helpful


By Jake on 02-25-14

Points Not Effectively Communicated

There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.

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32 of 35 people found this review helpful

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Customer Reviews

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By Steve on 03-30-14

Some good points very well presented

Where does Effective Communication Skills rank among all the audiobooks you’ve listened to so far?

In the search to improve myself as a coach and teacher it rates well in the educational section of my library.

Was this a book you wanted to listen to all in one sitting?

It wasn't a book you can listen to in one sitting, but you'll want to go back over the material several times.

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9 of 10 people found this review helpful


By Kemi on 11-01-15

buy it!! I loved it!

I almost couldn't pause to do other things. It is essential listening. immediately useful and applicable. I was laughing in some parts cause it broke down how I thought and respond in all types of communication.
I started applying it immediately and changing how I communicate. I also understand why when I think I'm being crystal clear, the other person does not seem to understand me.
I would recommend the book unreservedly. The narrator was great and easy to follow. loved it!!

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3 of 3 people found this review helpful

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Customer Reviews

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By Luke on 05-05-17

seriously eye opening

great lessons, completely changes your perspective of things, situations, and people. definitely worth a few listens

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1 of 1 people found this review helpful


By Anonymous User on 04-19-17

Interesting and well delivered

A really nicely presented lecture series going into interesting detail around how our minds work, how this impacts communication and how we can communicate better

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1 of 1 people found this review helpful

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