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Effective Communication Skills
- Narrated by: Dalton Kehoe
- Length: 11 hrs and 53 mins
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Publisher's summary
From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.
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You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.
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Couples therapist Dr. Tracy Dalgleish has spent the last seventeen years dedicated to helping hundreds of couples in distress find hope and healing, sometimes by staying together and other times not. Breakdowns in communication, lack of intimacy, infidelity, overbearing in-laws and exes (to name a few)―she's seen it all. Shortly after the birth of her first child, Dr. Tracy suddenly began to see herself in her clients' narratives.
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Inaccurate info regarding affairs
- By M. Nelson on 03-12-24
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How to Train Your Mind
- Exploring the Productivity Benefits of Meditation
- By: Chris Bailey
- Narrated by: Chris Bailey
- Length: 3 hrs and 18 mins
- Original Recording
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Meditation makes you more productive because it lets you earn back time. For each minute you spend meditating, you'll earn around nine minutes back, as Chris Bailey - author of The Productivity Project and Hyperfocus - will show in this candid and counter-intuitive guide to the productivity benefits of meditation.
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Started Listening By Accident
- By T.D.Willis on 01-17-21
By: Chris Bailey
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How to Be a 3% Man
- By: Corey Wayne
- Narrated by: Corey Wayne
- Length: 7 hrs and 33 mins
- Unabridged
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My book covers both the dating world and long-term relationships. You will learn how to meet and date the type of women you've always dreamed of. The best part is you can do this while remaining who you truly are inside. The book teaches you how to create sexual attraction in women and get women to chase and pursue you! It takes you step by step with easy-to-follow instructions. You will be able to meet women anytime, anyplace, and anywhere. This will give you choice with women.
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3% MAN
- By Anonymous User on 07-07-17
By: Corey Wayne
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The Daily Stoic
- 366 Meditations on Wisdom, Perseverance, and the Art of Living
- By: Ryan Holiday, Stephen Hanselman
- Narrated by: Brian Holsopple
- Length: 10 hrs and 6 mins
- Unabridged
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Why have history's greatest minds - from George Washington to Frederick the Great to Ralph Waldo Emerson along with today's top performers, from Super Bowl-winning football coaches to CEOs and celebrities - embraced the wisdom of the ancient Stoics? Because they realize that the most valuable wisdom is timeless and that philosophy is for living a better life, not a classroom exercise. The Daily Stoic offers a daily devotional of Stoic insights and exercises, featuring all-new translations.
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Not well made as audio
- By Andreas on 12-27-16
By: Ryan Holiday, and others
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How to Say It: Words That Make a Difference
- By: Allison Friederichs Atkison, The Great Courses
- Narrated by: Allison Friederichs Atkison
- Length: 4 hrs and 44 mins
- Original Recording
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Words. We use them all the time, every day, mostly without giving them much thought at all. We take for granted that they’re here at our disposal whenever we need them. But if you’ve ever wished you could communicate more effectively, words are the place to start. It’s incumbent upon you to choose the best words to accomplish your goals, because how you choose to communicate influences—well, everything! The power of communication shapes our professional goals, our relationships, and our lives—so the words we choose to use carry a great deal of power.
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Meh. Glad I didn't pay for it.
- By Paula on 07-23-22
By: Allison Friederichs Atkison, and others
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12 Months to $1 Million
- How to Pick a Winning Product, Build a Real Business, and Become a Seven-Figure Entrepreneur
- By: Ryan Daniel Moran
- Narrated by: Ryan Daniel Moran
- Length: 7 hrs and 38 mins
- Unabridged
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By cutting out the noise and providing a clear and proven plan, this road map helps even brand-new entrepreneurs make decisions quickly, get their product up for sale, and launch it to a crowd that is ready and waiting to buy. This one-year plan will guide you through the three stages to your first $1 million: the Grind (months 0-4), the Growth (months 5-8), and the Gold (months 9-12). If your goal is to be a full-time entrepreneur, get ready for one chaotic, stressful, and rewarding year. If you have the guts to complete it, you will be the proud owner of a million-dollar business.
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Good, but a Little Misleading
- By Chris Love on 11-28-20
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How to Release Anxiety
- By: Gabrielle Bernstein
- Narrated by: Gabrielle Bernstein
- Length: 1 hr and 29 mins
- Original Recording
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It’s not just you. Stress levels are at an all-time high—so much so that a recently convened panel of medical experts in the US has recommended that all adults under the age of 65 be screened for anxiety. In How to Release Anxiety, Gabby Bernstein offers simple, actionable steps for feeling better, living with more ease, and showing up for those around us. Gabby’s unusual advice: Rather than manage your anxiety, what if you befriended it? Gabby posits that what we befriend, we can ultimately be at ease with. So she invites us to get curious.
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Not my thing, but one good point
- By Scott on 10-22-22
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Six Sales Skills Everyone Should Know
- By: Stefanie Boyer, The Great Courses
- Narrated by: Stefanie Boyer
- Length: 3 hrs and 5 mins
- Original Recording
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Sales is not about being pushy, aggressive, or unethical. In fact, you might be surprised to learn that “sales” is about nurturing, solving problems, helping, and building relationships. When you learn the right strategies to sell something, you’ll make your own life better because we are all constantly selling—whether it’s getting a promotion, working on a team project, or even just selecting the restaurant of your choice with friends.
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good course, mostly beginner's stuff
- By H.B. on 12-09-23
By: Stefanie Boyer, and others
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Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- By: Mel Robbins
- Narrated by: Mel Robbins
- Length: 10 hrs and 3 mins
- Unabridged
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Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
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Stop living in fear
- By Nike7 on 02-08-19
By: Mel Robbins
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Models
- Attract Women Through Honesty
- By: Mark Manson
- Narrated by: Austin Rising
- Length: 7 hrs and 52 mins
- Unabridged
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Models is the first book ever written on seduction as an emotional process rather than a logical one, a process of connecting with women rather than impressing them. It's the most mature and honest guide on how a man can attract women without faking behavior, without lying and without emulating others. A game-changer.
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The content is great but the reader is awful
- By Mark Speener on 06-24-14
By: Mark Manson
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Your Deceptive Mind: A Scientific Guide to Critical Thinking Skills
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- Narrated by: Steven Novella
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No skill is more important in today's world than being able to think about, understand, and act on information in an effective and responsible way. What's more, at no point in human history have we had access to so much information, with such relative ease, as we do in the 21st century. But because misinformation out there has increased as well, critical thinking is more important than ever. These 24 rewarding lectures equip you with the knowledge and techniques you need to become a savvier, sharper critical thinker in your professional and personal life.
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Same Material Different Title
- By rkeinc on 09-21-14
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Your Public Persona: Self-Presentation in Everyday Life
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Social interactions and the impressions that drive them are vitally important aspects of human behavior. In this compelling course, learn about how we shape the impressions other people form of us - at work, at home, in our social lives, and in the world at large.
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Nuanced to the point of dry toast, but edible.
- By Andrew Dunbar on 01-02-21
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No Excuses: Existentialism and the Meaning of Life
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What is life? What is my place in it? What choices do these questions obligate me to make? More than a half-century after it burst upon the intellectual scene - with roots that extend to the mid-19th century - Existentialism's quest to answer these most fundamental questions of individual responsibility, morality, and personal freedom, life has continued to exert a profound attraction.
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Good for even a non-existentialist
- By Gary on 07-24-15
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The Brain-Based Guide to Communicating Better
- By: Professor Allison Friederichs Atkison, The Great Courses
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Professor Allison Friederichs will walk you through six lessons that can help you better know your own mind, and thus understand and transform your own methods of communication. You will learn how your brain acquires, processes, and retains information. You can then take that knowledge and apply it whenever you need to convey something to others, with the best possible results. While you may not have any control over how other people communicate, developing your own methods of connection and conversation can have a positive impact on both your personal and professional life.
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Much less informational than expected.
- By David Vollendroff on 08-18-21
By: Professor Allison Friederichs Atkison, and others
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How to Speak Effectively in Any Setting
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The power of an effective speech is undeniable. It has the capacity to engage, inform, motivate, and create change in an audience - and in the world. In this compelling 24-lesson course, How to Speak Effectively in Any Setting, taught by Molly Bishop Shadel, Professor of Law at the University of Virginia School of Law, learn the fine art of speaking clearly, effectively, and persuasively in contexts across the spectrum, from the board room to the bar room and everywhere in between.
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Excessive Undertones of Author’s Personal Political Views
- By Griffin on 04-10-21
By: Molly Bishop Shadel, and others
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The Hidden Factor: Why Thinking Differently Is Your Greatest Asset
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From technology to business, two (or more) heads often prove to be better than one - but only if those heads are cognitively diverse. Diverse perspectives are a powerful tool for maximizing productivity and enhancing collective performance. Now, in The Hidden Factor: Why Thinking Differently Is Your Greatest Asset, you can learn the strategies that make you a more diverse thinker and position you to break down institutional silos and build robust, effective teams.
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Very Good Content, Very Advanced Math
- By Ryan Brown on 05-30-19
By: Scott E. Page, and others
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Your Deceptive Mind: A Scientific Guide to Critical Thinking Skills
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- Narrated by: Steven Novella
- Length: 12 hrs and 39 mins
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Story
No skill is more important in today's world than being able to think about, understand, and act on information in an effective and responsible way. What's more, at no point in human history have we had access to so much information, with such relative ease, as we do in the 21st century. But because misinformation out there has increased as well, critical thinking is more important than ever. These 24 rewarding lectures equip you with the knowledge and techniques you need to become a savvier, sharper critical thinker in your professional and personal life.
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Same Material Different Title
- By rkeinc on 09-21-14
By: Steven Novella, and others
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Your Public Persona: Self-Presentation in Everyday Life
- By: Mark Leary, The Great Courses
- Narrated by: Professor Mark Leary
- Length: 6 hrs and 28 mins
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Social interactions and the impressions that drive them are vitally important aspects of human behavior. In this compelling course, learn about how we shape the impressions other people form of us - at work, at home, in our social lives, and in the world at large.
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Nuanced to the point of dry toast, but edible.
- By Andrew Dunbar on 01-02-21
By: Mark Leary, and others
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No Excuses: Existentialism and the Meaning of Life
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- Length: 12 hrs and 7 mins
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What is life? What is my place in it? What choices do these questions obligate me to make? More than a half-century after it burst upon the intellectual scene - with roots that extend to the mid-19th century - Existentialism's quest to answer these most fundamental questions of individual responsibility, morality, and personal freedom, life has continued to exert a profound attraction.
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Good for even a non-existentialist
- By Gary on 07-24-15
By: Robert C. Solomon, and others
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The Brain-Based Guide to Communicating Better
- By: Professor Allison Friederichs Atkison, The Great Courses
- Narrated by: Professor Allison Friederichs Atkison
- Length: 3 hrs and 3 mins
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Overall
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Performance
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Story
Professor Allison Friederichs will walk you through six lessons that can help you better know your own mind, and thus understand and transform your own methods of communication. You will learn how your brain acquires, processes, and retains information. You can then take that knowledge and apply it whenever you need to convey something to others, with the best possible results. While you may not have any control over how other people communicate, developing your own methods of connection and conversation can have a positive impact on both your personal and professional life.
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Much less informational than expected.
- By David Vollendroff on 08-18-21
By: Professor Allison Friederichs Atkison, and others
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How to Speak Effectively in Any Setting
- By: Molly Bishop Shadel, The Great Courses
- Narrated by: Molly Bishop Shadel
- Length: 11 hrs and 20 mins
- Original Recording
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Overall
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Performance
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The power of an effective speech is undeniable. It has the capacity to engage, inform, motivate, and create change in an audience - and in the world. In this compelling 24-lesson course, How to Speak Effectively in Any Setting, taught by Molly Bishop Shadel, Professor of Law at the University of Virginia School of Law, learn the fine art of speaking clearly, effectively, and persuasively in contexts across the spectrum, from the board room to the bar room and everywhere in between.
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Excessive Undertones of Author’s Personal Political Views
- By Griffin on 04-10-21
By: Molly Bishop Shadel, and others
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The Hidden Factor: Why Thinking Differently Is Your Greatest Asset
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From technology to business, two (or more) heads often prove to be better than one - but only if those heads are cognitively diverse. Diverse perspectives are a powerful tool for maximizing productivity and enhancing collective performance. Now, in The Hidden Factor: Why Thinking Differently Is Your Greatest Asset, you can learn the strategies that make you a more diverse thinker and position you to break down institutional silos and build robust, effective teams.
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Very Good Content, Very Advanced Math
- By Ryan Brown on 05-30-19
By: Scott E. Page, and others
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Food: A Cultural Culinary History
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Eating is an indispensable human activity. As a result, whether we realize it or not, the drive to obtain food has been a major catalyst across all of history, from prehistoric times to the present. Epicure Jean-Anthelme Brillat-Savarin said it best: "Gastronomy governs the whole life of man."
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One of my top 3 favorite courses!
- By Jessica on 12-28-13
By: Ken Albala, and others
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Thinking Like an Economist: A Guide to Rational Decision Making
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- Narrated by: Randall Bartlett
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Economic forces are everywhere around you. But that doesn't mean you need to passively accept whatever outcome those forces might press upon you. Instead, with these 12 fast-moving and crystal clear lectures, you can learn how to use a small handful of basic nuts-and-bolts principles to turn those same forces to your own advantage.
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Great for beginners, nothing you for an economist
- By V. Taras on 07-08-15
By: Randall Bartlett, and others
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Overcome Your Overthinking
- By: Heidi Sormaz, The Great Courses
- Narrated by: Heidi Sormaz
- Length: 5 hrs and 47 mins
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Heidi Sormaz has a PhD in psychology from Yale University with an emphasis on cognitive psychology, and she’s been a meditation and yoga practitioner and teacher for two decades. She is also a reformed over-thinker, so, she knows exactly what you’re going through—or what you’re (over)thinking, so to speak. Over the 12 engaging lessons of Overcome Your Overthinking, Heidi not only provides the science behind cognitive behavioral therapy but she’ll also arm you with a toolbox of exercises and techniques that are most effective at breaking the spell of overthinking.
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When the Hell of Thinking is online
- By luciangaspar on 05-30-22
By: Heidi Sormaz, and others
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Art of Teaching: Best Practices from a Master Educator
- By: Patrick N. Allitt, The Great Courses
- Narrated by: Patrick N. Allitt
- Length: 12 hrs and 13 mins
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Whether your classroom consists of 3 students or 300, it’s important to be as effective a teacher as possible, both for your students and for your own professional and personal growth. The Art of Teaching: Best Practices from a Master Educator is designed to help you achieve new levels of success as a teacher. These 24 lectures will help you develop and enhance your teaching style; provide you with invaluable methods, tools, and advice for handling all manner of teaching scenarios; and open your eyes to how other teachers think about and approach this life-changing profession.
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Created for a video format
- By Jamie on 06-18-19
By: Patrick N. Allitt, and others
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Understanding the Mysteries of Human Behavior
- By: Mark Leary, The Great Courses
- Narrated by: Mark Leary
- Length: 12 hrs and 11 mins
- Original Recording
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Every day of your life is spent surrounded by mysteries that involve what appear to be rather ordinary human behaviors. What makes you happy? Where did your personality come from? Why do you have trouble controlling certain behaviors? Why do you behave differently as an adult than you did as an adolescent?Since the start of recorded history, and probably even before, people have been interested in answering questions about why we behave the way we do.
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I wanted to like this course
- By Diane Tincher on 08-06-18
By: Mark Leary, and others
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The Power of Mind over Body
- By: Jo Marchant, The Great Courses
- Narrated by: Jo Marchant
- Length: 5 hrs and 44 mins
- Original Recording
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What explains the brain-body connection? How is it that something intangible like stress can really kill? How about the fact that we can and often do worry ourselves sick? And how can we take advantage of the mind’s connection to the body to reduce pain, boost physical performance, and even treat disease? Answer these questions and more in The Power of Mind over Body, a 12-lecture course that will change the way you think about physical health and the brain.
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Some of the best material I’ve heard or read in the subject .
- By M. Sandberg on 03-08-24
By: Jo Marchant, and others
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How to Speak So That People Want to Listen
- By: Julian Treasure, The Great Courses
- Narrated by: Professor Julian Treasure
- Length: 6 hrs and 56 mins
- Original Recording
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The human voice is a powerful instrument. When it comes to speaking effectively, just as in music, targeted training and regular practice are key. In the modern technological era, a greater number of obstacles exist to overcome for listening and speaking successfully. From conversing with friends to addressing large audiences, a robust communication toolkit equipped to handle these challenges will benefit anyone hoping to convey an important message. A strong and prepared communicator is better received and more accurately understood.
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Don't waste your money buying this title
- By Carlos Rangel on 04-19-22
By: Julian Treasure, and others
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Written Communications: Being Heard and Understood
- By: Professor Allison Friederichs Atkison, The Great Courses
- Narrated by: Professor Allison Friederichs Atkison
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In the 12 rewarding lectures of Written Communications: Being Heard and Understood, Professor Allison Friederichs, associate teaching professor and the associate dean for academic affairs at the University of Denver, University College, will share the secrets to sharpening your written, oral, and interpersonal communications skills.
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Just Horrible
- By 922Vision on 08-06-21
By: Professor Allison Friederichs Atkison, and others
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Fighting Misinformation
- Digital Media Literacy
- By: Tara Susman-Peña, Mehri Druckman, Nina Oduro, and others
- Narrated by: Tara Susman-Peña
- Length: 3 hrs and 34 mins
- Original Recording
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Because we are continuously taking in information from a variety of sources, we are under constant threat from those who would intentionally (or accidentally) misinform - from foreign operatives, advertisers, politicians, and general scammers to our own friends and family. To better prepare you, IREX (International Research & Exchanges Board) has teamed up with The Great Courses to provide a guide for navigating this tricky landscape with this eight-lecture course designed to arm you with the skills you need to be a savvy media consumer.
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Good resource
- By P. K. Bellville on 03-27-20
By: Tara Susman-Peña, and others
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Changing Body Composition Through Diet and Exercise
- By: Michael Ormsbee, The Great Courses
- Narrated by: Michael Ormsbee
- Length: 12 hrs and 59 mins
- Original Recording
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Changing Body Composition Through Diet and Exercise presents the latest scientific research about changing your body composition, along with diet and exercise recommendations in incremental steps that men and women of all ages and fitness levels can follow. Led by Professor Michael Ormsbee, Assistant Professor and Interim Director of the Institute of Sports Sciences and Medicine, you will gain access to cutting-edge research that demonstrates what does - and doesn’t - work.
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Basic Knowledge
- By Swage on 12-18-18
By: Michael Ormsbee, and others
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How to Say It: Words That Make a Difference
- By: Allison Friederichs Atkison, The Great Courses
- Narrated by: Allison Friederichs Atkison
- Length: 4 hrs and 44 mins
- Original Recording
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Overall
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Performance
-
Story
Words. We use them all the time, every day, mostly without giving them much thought at all. We take for granted that they’re here at our disposal whenever we need them. But if you’ve ever wished you could communicate more effectively, words are the place to start. It’s incumbent upon you to choose the best words to accomplish your goals, because how you choose to communicate influences—well, everything! The power of communication shapes our professional goals, our relationships, and our lives—so the words we choose to use carry a great deal of power.
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Meh. Glad I didn't pay for it.
- By Paula on 07-23-22
By: Allison Friederichs Atkison, and others
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Why You Are Who You Are
- Investigations into Human Personality
- By: Mark Leary, The Great Courses
- Narrated by: Mark Leary
- Length: 12 hrs and 52 mins
- Original Recording
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Story
To understand the roots of personality is to understand motivations and influences that shape behavior, which in turn reflect how you deal with the opportunities and challenges of everyday life. That's the focus of these exciting 24 lectures, in which you examine the differences in people's personalities, where these differences come from, and how they shape our lives. Drawing on information gleaned from psychology, neuroscience, and genetics, Professor Leary opens the door to understanding how personality works and why.
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As an addict, I listened to this book. Very Helpfu
- By Life Lover on 05-15-18
By: Mark Leary, and others
What listeners say about Effective Communication Skills
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- James Garritano
- 08-25-13
Interesting Lectures with a Misleading Description
The lectures are well rehearsed, excellently paced, and fascinating.
However, the topic of the lectures does not match the product's description.
The lectures are a combination of popular psychology theory and advice on conflict resolution, with a heavy emphasis on marital disputes. The scientific content is on the light side.
There is nothing on communicating with strangers or in the workplace.
That being said, the lectures are very interesting and well delivered. If you purchase this audiobook, you will likely be entertained and get a cursory education on a topic which is not discussed in the product description.
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362 people found this helpful
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- Jake
- 02-25-14
Points Not Effectively Communicated
There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.
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100 people found this helpful
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- Jes_074
- 08-23-16
Not what I expected and that made it great
Here is was expecting a simple book that would tell me how to communicate with people and the usual babble. Instead the author does a wonderful job going back to our early childhood where he explains why we communicate the way we do. Then he brings with forward and shows how we are taught as children affects us as adults. Really this is a masterful piece of work! Here you will learn how your early lessons in communication will affect your self esteem, confidence and entire life! If you tie this in with the book Redefining Reality by The Great Courses Professor Steven Fimbel you really have a great understanding of how we think, act and do along with why! I would also recommend Caroline Myss book Self Esteem and the Four Agreements to give you a total picture!
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63 people found this helpful
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- Timothy L. Schriever
- 07-03-16
Psychology of communication
Not quite what I expected, but good information. Should have been titled Psycology of Communication.
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39 people found this helpful
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- Jon Crawfurd
- 03-31-14
Not the best Great Course
The Professor provides a lot of background and detail on communications, but I was left a little disappointed. The entire trust of his presentation is to give one the tools for more effective communication, but I did not get anything new. What was missing was how to communicate with those who are unwilling to follow the professor's best practices.
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33 people found this helpful
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- Audible Customer
- 10-11-16
The ONE Communication Program You Want
I write about Personal Communication (Communicate Clearly NOW!). I also teach it and consult on the topic.
Dr Kehoe hits the nail on the head. Everything you need and want he offers in this Great Courses audio course.
One minor criticism I direct toward our educational system. University courses must fit into the 12-13 week semester format. As a result some subjects get cut short or extended with unnecessary material. This course has some slightly interesting, but not totally relevant and really unnecessary material. That does not detract from the blockbuster content Dr. Kehoe presents. Listen to this over and over until it sinks in. You will grow to your full potential as a result.
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30 people found this helpful
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- Memory B. Morgan
- 08-11-15
Fantastic lecture
I thought this started off a little slow but it quickly became very interesting and informative. I have always struggled with the ability to communicate effectively, especially when it involves expressing what I am upset about. It has caused problems in my relationships with family and at work. This book offers great advice for how to overcome this problems and how to approach a difficult situation to get a better response. I've started practicing the things I've learned from this lecture and can already see the huge impact it can have on my relationships. I highly recommend this book for anyone that struggles with expressing themselves positively and communicating effectively.
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- Andrea
- 10-04-13
Must read! Personal and professional benefits!
Would you consider the audio edition of Effective Communication Skills to be better than the print version?
??? Never had the print version.
What was one of the most memorable moments of Effective Communication Skills?
This was a marathon length production, so a moment in such a context is more like a chapter in a book. I really liked the way he described the way in which each of us, from infancy onward, builds our frame of reference which filters everything we see and hear. Therefore, two people exchanging ideas and information with each other can walk away with completely different understandings about what just happened.
Have you listened to any of Professor Dalton Kehoe’s other performances before? How does this one compare?
No this was the first one.
Was this a book you wanted to listen to all in one sitting?
Yes if I had that kind of time!
Any additional comments?
Learning and applying the concepts presented here will change your life - personally and professionally - for the better. We all incorrectly believe that we speak our language well enough to be completely understood. If we are willing to question that belief, and explore ways to improve, we can solve persistent problems in all areas of our lives.
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- Sohachi
- 07-26-15
Not what I was looking for, but glad I found it
I thought I was getting a course on public speaking (apparently I did not read the course description.) What I got was a very interesting course on how people communicate and form relationships. As a supervisor, I was able to use some of Professor Kehoe's suggestions on talking to employees immediately. I was very annoyed with a perpetually underperforming employee. I had asked him to do something and he forgot. I was about to demand an explanation, but I remembered the chapter I had just listened to. Did I provide a clear list of instructions and a sense of why this was important? Yes on the instructions, no on the importance. Surely he MUST know why it was important! But, maybe, not.
I spoke calmly to "B", explained why the task was important, asked if there was any way I could help him accomplish it by the end of the day, suggested he call the client to find out what she wanted, and (almost miraculously) the problem was solved by the end of the day.
I will keep these lessons in mind, although I will probably need to listen again to pick up more tips.
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- PoohBear
- 05-06-15
A Lot of Truth
Any additional comments?
If you are looking to boost some soft skills, this lecture is alright for it, but I would first recommend Dale Carnegie "How to Win Friend and Influence People." This lecture series has great advice on situational events, and how to approach it. If you haven't experienced Mr.Carnegie's book, stop right now and go get that book.
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