Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions - what Kador calls the Five Rs - of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, 10 apology do's and don'ts, and a quiz to test your Apology Quotient.The willingness to apologize signals strength, character, and integrity - real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.More
"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master." (Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp.)
"Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words - I'm sorry - to improve our lives and ennoble our world." (Daniel H. Pink, author of A Whole New Mind)
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