Regular price: $20.99

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $20.99

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn:

How to identify 10 bothersome behaviors, and deal successfully with each of them
How difficult people think, what they fear, and why they act the way they do.
How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs
How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people *
How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide, available in audio for the first time, shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.
©2002 Dr. Rick Brinkman and Dr. Rick Kirschner (P)2010 Macmillan Audio
Show More Show Less

Customer Reviews

Most Helpful

By Amazon Customer on 12-12-11

Helpful though wished for more "tools"

Would you try another book from Rick Brinkman and Rick Kirschner and/or Rick Brinkman and Rick Kirschner ?

I would read another book by these guys....I only wish that there had been more emphasis on tools for coping with difficult people!

Read More Hide me

5 of 5 people found this review helpful


By Dr on 01-27-12

Help for the Dilbert World

This is nothing short of an excellent road map to get you through the day intact in the intricate world of business culture. I use what I learned in this series all day long in the hurricane of a bustling hospital culture, though it would be applicable in the context of any group setting. Learn how to identify those snipers and tanks, neutralize them, and then move forward with love.

Read More Hide me

4 of 4 people found this review helpful

See all Reviews