Dealing with People You Can't Stand

  • by Rick Brinkman, Rick Kirschner
  • Narrated by Rick Brinkman, Rick Kirschner
  • 7 hrs and 30 mins
  • Unabridged Audiobook

Publisher's Summary

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn:

How to identify 10 bothersome behaviors, and deal successfully with each of them
How difficult people think, what they fear, and why they act the way they do.
How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs
How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people *
How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide, available in audio for the first time, shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.

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Customer Reviews

Most Helpful

Helpful though wished for more "tools"

Would you try another book from Rick Brinkman and Rick Kirschner and/or Rick Brinkman and Rick Kirschner ?

I would read another book by these guys....I only wish that there had been more emphasis on tools for coping with difficult people!


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- Amazon Customer

Help for the Dilbert World

This is nothing short of an excellent road map to get you through the day intact in the intricate world of business culture. I use what I learned in this series all day long in the hurricane of a bustling hospital culture, though it would be applicable in the context of any group setting. Learn how to identify those snipers and tanks, neutralize them, and then move forward with love.
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- Dr

Book Details

  • Release Date: 12-20-2010
  • Publisher: Macmillan Audio