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Publisher's Summary

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll.
We live in an increasingly divided world, and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, nonaggressive ones.
Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society.
With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.
©2017 Douglas E. Noll (P)2017 Atria Books/Beyond Words
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Customer Reviews

Most Helpful

By Mom of 3 on 01-08-18

Difficult if not painful to listen to

Having read a number of books that address similar content, this was a disappointment. I found the example dialogues entirely unfathomable (so stilted and unnatural in style and language that there’s no way one could apply the advice in this way). And to make matters worse the narration sounded almost computerized, it felt like I was listening to an unengaging book narrated by Siri. I held on for over 2 hours hoping the content might improve but it just didn’t and I couldn’t force myself to last through 5 more hours. So it’s possible there are some gems after the first 2 hours that I missed out on, but this one is going back.

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By Jim W Hildreth on 01-07-18

De-Escalate wisdom in every chapter.

Douglas E Knoll wisdom and experience is shared in every chapter. The reading by Aleya Dao is calm and comfortable.
It's a must read for anyone that is interested in the notching down of emotional conflicts and a passage to peaceful resolutions and problem solving.
As a Mediator this book, will be apart of my tool box to practice and adapt and re-read.
Thank you Doug Knoll for sharing, you are respected, admired and given the reader a true gift of your experience and talents.

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