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Publisher's Summary

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.
©2013 Judith E. Glaser (P)2014 Gildan Media LLC
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Critic Reviews

"Glaser's idea of C-IQ provides an excellent guide to improving effectiveness both on the job and outside the office and should stimulate "thinking different" among practitioners, faculty, and students of business. High recommended." ( Library Journal)
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Customer Reviews

Most Helpful
5 out of 5 stars
By Curiousgeorge on 05-16-14

Great insights

What did you love best about Conversational Intelligence?

This book was a really nice look at how conversations can spark great things, but more importantly, giving some insight into what stops us have great conversations.

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4 of 5 people found this review helpful

3 out of 5 stars
By Boris K on 12-11-17

Some good points behind the words

Would you try another book from Judith E. Glaser and/or Karen Saltus?


Would you recommend Conversational Intelligence to your friends? Why or why not?

Maybe a summary of the book

How did the narrator detract from the book?

Yes, the narrator's tonal quality was difficult to listen to while driving, the words did not come across clearly.

If this book were a movie would you go see it?


Any additional comments?

This book had some critical skills and points for humanity but it was couched within so much psycho-babble and pseudo-science that it made if difficult to listen to. The author uses the term Conversational Intelligence almost every 2nd or 3rd sentence as well as "pre-frontal cortex," "amygdala," and "functional magnetic resonance imaging (F-MRI)." I'm sure her findings have some basis within science, but it feels as if the reader/listener is beaten over the head with these words to show you she is not making it up. I think all of her findings are valid and have some very useful take-aways, but it is very difficult to sort through all the extra words and find those nuggets, especially in the listening format.

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1 of 1 people found this review helpful

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Customer Reviews

Most Helpful
2 out of 5 stars
By Amazon Customer on 02-17-18

i dont like the narration

i stopped listening after 1st chapter because the narration was unbearable. sounded like narration on one of those cheap tv adds where they are trying to sell the ordinary gadget by offering loads of discounts and special gifts after gifts - you know the adds where they even include a set of steak knives! ironically the narrators intonation was so up, up up up it was so far from a natural converseration, it was exhausting to listen to! will finish the book by reading.

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2 out of 5 stars
By Saji on 10-18-17

Great content, terrible narration

The content in this book is very good however this could have been a shorter book. The person reading the book has done a terrible job by using monotone and it makes it even harder to complete the book.

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