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It was good, but my only critique would be to not spend so much time on the definition of defensiveness at the beginning of the book. As well the other thing that might confuse people is the way The author talks about not being defensive. It is kind of confusing instead of telling the viewer or the listener hey these are the things you shouldn't do it seems like he's maybe being sarcastic and telling the viewer what they should be doing to be defensive which I know what they're trying to do but to other people it might be confusing. It was a great overall read and I picked up a lot of good pointers.
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