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What made the experience of listening to ITSM: QuickStart Guide the most enjoyable?
IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization.
This audiobook provides the listener with a basic overview of ITSM, covering all of the necessary concepts and components of an effective ITSM system.
Any additional comments?
I was provided this audiobook at no charge by the author, publisher and/or narrator in exchange for an unbiased review.
I am a retired IT professional and got this book to help give me an overview of the discipline such as it is. Fairly thorough across the industry. Didn't really spend so much time on the ITSM as on ITIL and even other standards. Nice overview of all the 'alphabet soup' of the discipline. Narrator was professional in tone and very appropriately articulated the text.
I was given a free copy of this audio book for the purposes of providing an honest review.