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ITIL For Beginners is useful for getting a very basic knowledge, but not much more than that. It is rather stilted in how it flows and is full of buzzwords.
The introduction starts off in a promising manner, going through a bit of the history of why ITIL was developed and why it is needed. But this moves away from the "why" and into the "who" and "what" fairly quickly, talking about revision versions and which company did what. The "why" is useful for understanding ITIL, but the "what and what" is not. I assume it was in there as some sort of requirement by the developers of ITIL, because it doesn't actually serve much purpose beyond that.
We then get some more good work with some examples of where ITIL could be used, basing it on a made up company PDC. This discusses how the fictional PDC could improve using ITIL. There are other examples such as email that provide real life explanation to the concept.
But once we move into the bulk of the book the examples and real life explanations disappear. The majority of the chapters consist of a small introduction followed by lists and dot points. Or lists of lists. It's information at the most sparse and high level, with no grounding in how they would be implemented or interact with one another
To understand how simple it is, at one point (while going through one of its many lists) it is giving descriptions of some of the 'titles' used in ITIL. One part actually reads "Number of new customers: This is the number of new customers using the service". Really? Because that wasn't obvious at all.
The problem with lists is the there is no flow and remembering what is at the start of the list is difficult when there is no interaction and no context between what is in those lists. It just becomes a series of unconnected statements.
I listened through it twice, once without the PDF companion and once with it. The second time I was hoping that more would stick and I would get some more depth out of it, but the PDF companion doesn't really add much. In fact all it is an excerpt of the item that are reads. Some of the lists, but not all of them so you can't even use if for a reference for the entirety of the audio.
It ends with a case study talking about a real company who used ITIL and how it improved their service. But again, there is no interaction with the ITIL framework here explaining how their actions matched up. Plus it is at the end, once you have forgotten half the lists, meaning that what is provided has little context.
The narration by Amy Barron Smolinski is fine. She is easy to listen to and understand and has a good flow. She just can't overcome the poor format of the book.
2 of 2 people found this review helpful
Where does ITIL for Beginners rank among all the audiobooks you’ve listened to so far?
I have a Master Degree in Business and I'm always looking, researching and studying important topics that can help me in my improvement. One of my interests was to receive my ITIL (Information Technology Infrastructure Library) foundations certification. I listened to the "ITIL: For Beginners" audiobook version and it was easy to understand, very informative and an useful learning tool. I have always found this practice very complicated but this audiobook is helping me now to understand the process related with ITIL. Now a days is so important learning about ITIL practices because are designed to help companies identify areas where they need improvement, providing guidelines and methods on where to make specific changes to reduce costs and increase productivity. Without this knowledge you can not position your business to success.
Any additional comments?
I believe this book is an excellent study guide for people who do not have time, like me, to complete a course and need to study at their own pace. It covers all the topics you need to know about ITIL and is a good resource for the ones who need to be prepare for the exam. I received this complimentary audiobook in exchange for my honest and unbiased opinion and I highly recommend it!
1 of 1 people found this review helpful
Good audio book but could do with a liberal scattering of real world examples of small and medium sized implementations.
I'm not sure if it's itil or this book but it's seriously boring and dull
1 of 4 people found this review helpful
What would have made ITIL for Beginners better?
More discussion of the topic
What was most disappointing about ClydeBank Technology’s story?
This book read like a horribly long listing of chapter and section headings with occasional brief explantions. I suspect that's exactly what it actually is.
Any additional comments?
Total waste of money