The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.
Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.
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Excellent resource and study guide for people who
I have a Master Degree in Business and I'm always looking, researching and studying important topics that can help me in my improvement. One of my interests was to receive my ITIL (Information Technology Infrastructure Library) foundations certification. I listened to the "ITIL: For Beginners" audiobook version and it was easy to understand, very informative and an useful learning tool. I have always found this practice very complicated but this audiobook is helping me now to understand the process related with ITIL. Now a days is so important learning about ITIL practices because are designed to help companies identify areas where they need improvement, providing guidelines and methods on where to make specific changes to reduce costs and increase productivity. Without this knowledge you can not position your business to success.
I believe this book is an excellent study guide for people who do not have time, like me, to complete a course and need to study at their own pace. It covers all the topics you need to know about ITIL and is a good resource for the ones who need to be prepare for the exam. I received this complimentary audiobook in exchange for my honest and unbiased opinion and I highly recommend it!
- Starmar "DAMA"
A sparse overview