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Started off well - first half covers the definitions, how to recognise, etc. The second half purports to give concrete suggestion, but it does not deliver. One was "be open to letting people's bumper-stickers resonate". Absolute garbage.
Audible has some terrible narrators, but this is one of the worst. Barely tolerable if you speed it up to 1.05-1.10 Insists on doing terrible voices for the quotes, which is very distracting.