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This book in a talkative-colorful style tours through many creators and applications in various sub-fields of this big, emerging part of our lives. It shows in a general and non-tech way how a set of ideas or a body of knowledge is mapped onto a high-speed decision system. (Sometimes, the system is building knowledge as it goes.) The story about the evolution of call centers, and how a "bot" quickly reads the caller's personality from a few word usages and sentence structures, to route the call to the right type of response (and responder) was very telling. It is typical of the way our interactions with business (even fleeting ones) are increasingly mapped from the first milliseconds, to improve the customer service experience (or manipulate us, or introduce a ruthless efficiency to reduce the call center workforce, etc., there being many dimensions, depending on how one might like to look at it). That data is, of course, stored and continuously analyzed. This book is pretty friendly toward the purveyors of these changes. Other audios loosely in this genre include "Super Crunchers" and "Dark Pools."
26 of 27 people found this review helpful
Excellent even if slightly terrifying listen. Steiner offers multiple illustrations of the double edged nature of automation for the humanity it "serves." Trading algorithms allow investment houses to cash in on market imperfections. A robot pharmacist fills prescriptions flawlessly. A computer program composes new symphonies in the styles of long dead masters. Those of us who earn a living through the application of specialized knowledge are under siege. Algorithms that synthesize our elaborate decision trees enable computers to do a hard day's work in the blink of an eye.
12 of 12 people found this review helpful
Even though I was expecting a different concept, this book pleasantly surprised me and it has a lot to offer. It opened my eyes to some aspects of automation I had not consciously considered before and it inspired me to further develop my coding skills.
I actually listened to it at 1.25x of speed and it was just perfect.
Developments and the application of the algorithmsn in the last 10 to 15 years have been fascinating..