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Seeking informative resource on Veterans perspective on their experience with the quality of government services provided I purchased this book. It is clear VA Hospitals either need to be a superior experience for Veterans or integrated into our public hospital services provided to the general public. To create/fund a separate inferior hospital experience for our Veterans especially in regards to wait times defies all common sense logic. It should be better or simply fund our existing hospitals to expand their services to Veterans at contracted rates.
Our Veterans need a simple one stop national website, with simple quick reference menus to meet their needs from their specific region for healthcare, counseling, job placement/career, suicide hotlines, marriage counseling, drug rehab, local churches, etc.
The author encourages more efficiency & reduced wait times for those Veterans in need of these services. Funding is one issue, quality & efficiency is equally important. The competitive free market will always be competing for superior customer experiences & that is what our Veterans deserve. Outsourcing Veterans services to the free market at contracted rates is likely the best means of serving their needs.
Author does well to inform public on challenges of the aftermath of war & assists many others in identical scenarios. Her sink or swim mentally is very encouraging & has braved the storm of many challenges while assisting others safely to shore. Very informative, compassionate presentation. Job well done.