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I liked hearing the premise unfold. Universities do have problems, and it was nice to learn all the reasons why they have problems. The explanations for these problems in this book is excellent.
Although, I was disappointed in the ending. There isn't enough "so what" if you know what I mean. Only the last paragraph describe steps of actions for people to actually take. And only the last chapter discussed ideal solution outcomes, but not the steps required to get to these solutions. I wanted more.
I also felt that the usage of quotes and statistics was too often. I'm sure it was to help convince other people that universities do in fact have problems, but having already been convinced, it felt egregiously excessive.
I'd still recommend the book despite my gripes. Everyone pursuing higher education should know the implications of the failing universities.