How Local Governments Are Using Technology to Serve Citizens Better
- Narrated by: Fleet Cooper
- Length: 7 mins
- Release date: 01-12-16
- Language: English
- Publisher: Harvard Business School
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In our connected, customer-centric world, customers have come to expect that their needs will be met quickly and frictionlessly - especially in cities, where Instacart delivers groceries to your apartment, Amazon provides same-day delivery, and Uber and Lyft compete to have a car to your door in minutes.
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