How Local Governments Are Using Technology to Serve Citizens Better

  • by Steve Ressler
  • Narrated by Fleet Cooper
  • 0 hrs and 7 mins
  • Unabridged Audiobook

Publisher's Summary

In our connected, customer-centric world, customers have come to expect that their needs will be met quickly and frictionlessly - especially in cities, where Instacart delivers groceries to your apartment, Amazon provides same-day delivery, and Uber and Lyft compete to have a car to your door in minutes.

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Book Details

  • Release Date: 01-12-2016
  • Publisher: Harvard Business School