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I have bought thousands of audio books on tape and cds over the years. This one is by far the worst because of the author reading his book in a very, very dull tone. The content is very good, so just buy the paperback. I find it hard to believe that an author who
writes and brags on his dedication to customer service is so oblivious to how boring his voice is. I think this audio needs to be re done by a professional narator.
26 of 33 people found this review helpful
This might be of interest if you're a restauranteur looking for minor details about their staffing structure and the like. But for any general reader or Zingerman's fan, it's exceptionally boring - like a self-congratulatory press release.
3 of 4 people found this review helpful