Zingerman's Guide to Giving Great Service

  • by Ari Weinzweig
  • Narrated by Ari Weinzweig
  • 2 hrs and 51 mins
  • Unabridged Audiobook

Publisher's Summary

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches services is different, better, and more successful than the way others do it. Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it. Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. Discover:

Five elements of the Zingerman's approach
Three steps of great service
Five steps to handling customer complaints
Three ways to measure service
Five simple hiring tips Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.


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Customer Reviews

Most Helpful

Painful to listen to

I have bought thousands of audio books on tape and cds over the years. This one is by far the worst because of the author reading his book in a very, very dull tone. The content is very good, so just buy the paperback. I find it hard to believe that an author who
writes and brags on his dedication to customer service is so oblivious to how boring his voice is. I think this audio needs to be re done by a professional narator.
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- Dennis Allen Gabbert

Way boring

This might be of interest if you're a restauranteur looking for minor details about their staffing structure and the like. But for any general reader or Zingerman's fan, it's exceptionally boring - like a self-congratulatory press release.
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- Dorie Clark

Book Details

  • Release Date: 02-03-2005
  • Publisher: Listen & Live Audio, Inc.