Your Loyalty Program is Betraying You (Harvard Business Review)

  • by Joseph C. Nunes, Xavier Dreze, Harvard Business Review
  • Narrated by uncredited
  • 0 hrs and 33 mins
  • Periodical

Publisher's Summary

Even as loyalty programs are launched left and right, many are being scuttled. How can that be? These days, everyone knows that an old customer retained is worth more than a new customer won. What is so hard about making a simple loyalty program work? Quite a lot, Joseph C. Nunes and Xavier Dreze say in this complete article from the April 2006 The Harvard Business Review. - From the April 2006 issue of Harvard Business Review


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Book Details

  • Release Date: 06-15-2006
  • Publisher: Harvard Business School Publishing