Regular price: $20.99

Membership details Membership details
  • A 30-day trial plus your first audiobook, free.
  • 1 credit/month after trial – good for any book, any price.
  • Easy exchanges – swap any book you don’t love.
  • Keep your audiobooks, even if you cancel.
  • After your trial, Audible is just $14.95/month.
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $20.99

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Add to Library for $0.00

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.
Working with Difficult People defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This audiobook teaches you how to:



understand your own reactions to different kinds of difficult people
explore the interrelationship between yourself and the problematic employee - whether it's a boss, fellow coworker, or someone you manage
practice healthier responses to those who make your life miserable

You'll find out how to proactively manage your relationships with those who are mean and angry, suspicious, pessimistic, shy, narcissistic, overly competitive, controlling, and more. This audio edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones.
The worksheets and graphs found in the print and ebook editions of this book have been adapted for audio.
©2009 American Management Association (P)2017 Brilliance Audio, all rights reserved. Published by arrangement with AMACOM, a division of American Management Association, New York.
Show More Show Less

Customer Reviews

Most Helpful
1 out of 5 stars
By Chris Deane on 02-14-18

Elementary

The book was shallow and stories were campy. I expected more. It was very disappointing.

Read More Hide me
See all Reviews