Working with Difficult People : WorkSmart

  • by William Lundin, Kathleen Lundin, Michael S. Dobson
  • Series: WorkSmart
  • 3 hrs and 1 mins
  • Abridged Audiobook

Publisher's Summary

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.Working with Difficult People defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This audiobook teaches you how to:
understand your own reactions to different kinds of difficult people

explore the interrelationship between yourself and the problematic employee - whether it's a boss, fellow coworker, or someone you manage

practice healthier responses to those who make your life miserableYou'll find out how to proactively manage your relationships with those who are mean and angry, suspicious, pessimistic, shy, narcissistic, overly competitive, controlling, and more.This audio edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones.

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Customer Reviews

Most Helpful

working with difficult people.

thank you for your brilliant insights into the mind of the monsters and the demons who look like human beings...i especially loved your advice on how to deal with them....you saved my life.....
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- sarah

Book Details

  • Release Date: 09-08-2008
  • Publisher: Brilliance Audio