Leadership, communication, and personal development expert Marsha Sue Petrie tackles the art of conflict management on this informative live seminar recording. Petrie is personable and positive as she discusses how taking an active role in reducing conflict - whether at work or at home - can lead to increased success, productivity, and profitability. In a clear, direct manner, she reveals that proper conflict management boils down to employing effective communication techniques, as well as avoiding the pitfalls that can lead to turmoil, confusion, and unrest.
Regardless of your previous experience, you can always work smarter and perform your job more effectively with these fresh ideas and techniques. Become even more skilled than you already are, including building rapport and leading your group to increased productivity and profitability.