Who Do You Want Your Customers to Become

  • by Michael Schrage
  • Narrated by Erik Synnestvedt
  • 2 hrs and 47 mins
  • Unabridged Audiobook

Publisher's Summary

Who do you want your customers to become? According to MIT innovation expert and thought leader Michael Schrage, if you aren’t asking this question, your strategic marketing and innovation efforts will fail.
In this latest HBR Single, Schrage provides a powerful new lens for getting more value out of innovation investment. He argues that asking customers to do something different doesn’t go far enough - serious marketers and innovators must ask them to become something different instead. Even more, you must invest in their capabilities and competencies to help them become better customers. Schrage’s primary insight is that innovation is an investment in your client, not just a transaction with them. To truly innovate today, designing new products or features or services won’t get you there. Only by designing new customers - thinking of their future state, being the conduit to their evolution - will you transform your business.
Marketing executives, brand managers, strategic innovators, and entrepreneurs alike should understand how successful innovation rebrands the client and not the product. A requisite question for its time, Who Do You Want Your Customers To Become will liberate you and your team from ‘innovation myopia’ - and turn your innovation efforts on their head.

More

What the Critics Say

"An astonishing insight, one that will last" (Seth Godin)

More

See More Like This

Customer Reviews

Most Helpful

A Little Diamond

Great stories and insights. Get this book if you want to start thinking differently about your business.
Read full review

- Brownrygg

Book Details

  • Release Date: 08-07-2012
  • Publisher: Gildan Media, LLC