When Should a Leader Apologize - and When Not? (Harvard Business Review)

  • by Barbara Kellerman, Harvard Business Review
  • Narrated by Harvard Business Review
  • 0 hrs and 43 mins
  • Periodical

Publisher's Summary

When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders should not extend public apologies often or lightly. - From the April 2006 issue of Harvard Business Review


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Customer Reviews

Most Helpful

Exemplary Work by Kellerman, Apology & Leadership

It's interesting to note how effective a good, well-timed and genuine apology can be. It's a true mark of leadership, when one recignizes the need to atone.
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- jason C.

Book Details

  • Release Date: 06-15-2006
  • Publisher: Harvard Business School Publishing