When Fish Fly

  • by John Yokoyama, Joseph Michelli
  • Narrated by Kevin Gray
  • 1 hrs and 44 mins
  • Abridged Audiobook

Publisher's Summary

In this revealing business advice audiobook, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market, you too can develop a culture that leads to excellent employee morale and legendary customer service.


What the Critics Say

"You can energize your employees and delight your customers by modeling your business on the...ideas from [this fish market]." (Author Ken Blanchard)


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Book Details

  • Release Date: 08-12-2004
  • Publisher: Random House Audio