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Publisher's Summary

This groundbreaking book offers extraordinary insight into the greatest mystery in sales: how the very best salespeople consistently and successfully influence change in others, inspiring their customers to say yes.
Top-performing salespeople have always had a knack for forging connections and building relationships with buyers. Until now, this has been considered an innate talent. What Great Salespeople Do challenges some of the most widely accepted paradigms in selling in order to prove that influencing change in buyers is a skill that anyone can learn.
The creator of Solution Selling and CustomerCentric Selling, Michael Bosworth, along with veteran sales executive Ben Zoldan, synthesize discoveries in neuroscience, psychology, sociology, anthropology, and other disciplines, combining it all into a field-tested framework—helping you break down barriers, build trust, forge meaningful relationships, and win more customers. This book teaches you how to:


Relax a buyer’s skepticism while activating the part of his or her brain where trust is formed and connections are forged
Use the power of story to influence buyers to changeMake your ideas, beliefs, and experiences “storiable” using a proven story structure
Build a personal inventory of stories to use throughout your sales cycle
Tell your stories with authenticity and real passion
Use empathic listening to get others to reveal themselves
Incorporate storytelling and empathic listening to achieve collaborative conversations with buyers
Breakthroughs in neuroscience have determined that people don’t make decisions solely on the basis of logic; in fact, emotions play the dominant role in most decision-making processes. What Great Salespeople Do gives you the tools and techniques to influence change and win more sales.
©2012 McGraw-Hill (P)2012 McGraw-Hill Education
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Customer Reviews

Most Helpful

By Scott Vandivier on 04-24-15

The best sales book available

If you are in sales and looking to grow professionally & personally, then this a 'must read'. This is the first sales book in a long time that teaches the 'how'. The strategies and tactics are explained succinctly. If you don't change your 80's and 90's approach to sales, you will be left in the dust. After listening to this book, I began using the methods taught and have begun to make incredible progress with my biggest accounts.

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2 of 2 people found this review helpful


By chris on 02-01-17

I loved it

yes yes this is worth the money yet another reason why you should be able to make it work

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1 of 1 people found this review helpful

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