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Very useful book. Even if you don't implement the full improvement strategy of apologizing and advertising it and following up, the various issues discussed are obviously true once you think about them. As the author says throughout, many of the solutions are simple, though not necessarily easy to implement. I would recommend this to anyone who works in an office environment, not just executives. In fact, the earlier in your career you recognize the issues the author discusses, the more effective you will be.
27 of 28 people found this review helpful
I really liked this book and found the content to be valuable. However, more than other audiobooks that I've listened to, I found that this didn't lend itself to the format too well. I often felt like I needed to take notes or look back on a list (which of course wasn't available). The audiobook format left me wanting to get a copy from the library which I could copy a few tables and lists out of. This hasn't been my experience as much with other audio books.
20 of 21 people found this review helpful