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Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these - and every point of contact with other people - are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time.
The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands. TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy - one magical moment at a time.
Customer ReviewsMost Helpful
By Melina Garza on 02-21-16
Make Time for Touchpoints!
Quick read on a topic of a critical leadership skill. The recurring theme is making time for touchpoints and making them impactful. Conant's research and stories shared by other leaders emphasize this point over and over. He also spends time addressing different management styles and how to mold oneself's style to better suit the needs of their team and organization.