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What made the experience of listening to Total Quality Management the most enjoyable?
Enjoyed listening to the different areas of quality management as I embark on my own journey.
Have you listened to any of Lloyd Bochner’s other performances before? How does this one compare?
No, enjoyable to listen to.
Was there a moment in the book that particularly moved you?
The entire book was great. It's definitely a great addition to my library. There's not one moment, there were many moments.