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Publisher's Summary

Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives. What makes the difference? Total Quality Management-integrating initiatives into a systematic quality improvement process. Employee involvement works, but only as way of running a business. It is not something you dabble in. It does not work as a short-term solution or an intriguing experiment. It is truly a Pandora's Box, tempting to open but powerful enough to change your "world" forever. The main difference is that instead of releasing all the ills that could plague humanity, unlocking this box produces a torrent of positive energy, enthusiasm, ideas, and improvements. If you want to know how today's most successful companies are getting the most from their quality initiatives, listen to Total Quality Management. It lays out the best practices for you to put work-today.
©2009 Phoenix (P)2009 Phoenix
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Customer Reviews

Most Helpful
4 out of 5 stars
By Marie Medeiros on 08-14-15

Great book

What made the experience of listening to Total Quality Management the most enjoyable?

Enjoyed listening to the different areas of quality management as I embark on my own journey.

Have you listened to any of Lloyd Bochner’s other performances before? How does this one compare?

No, enjoyable to listen to.

Was there a moment in the book that particularly moved you?

The entire book was great. It's definitely a great addition to my library. There's not one moment, there were many moments.

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Customer Reviews

Most Helpful
5 out of 5 stars
By elizabeth nyamekye on 09-13-15


this is a very good piece of work i will recommend to any one who wants a clear view on the subject matter

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1 of 1 people found this review helpful

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