• by Niraj Dawar
  • Narrated by Walter Dixon
  • 6 hrs and 1 mins
  • Unabridged Audiobook

Publisher's Summary

Shift your strategy downstream. Why do your customers buy from you rather than from your competitors? If you think the answer is your superior products, think again. Products are important, of course. For decades, businesses sought competitive advantage almost exclusively in activities related to new product creation. They won by building bigger factories, by finding cheaper raw materials or labor, or by coming up with more efficient ways to move and store inventory - and by inventing exciting new products that competitors could not replicate. But these sources of competitive advantage are being irreversibly leveled by globalization and technology. Today, competitors can rapidly decipher and deploy the recipe for your product’s secret sauce and use it against you. "Upstream", product-related advantages are rapidly eroding.
This does not mean that competitive advantage is a thing of the past. Rather, its center has shifted. As marketing professor Niraj Dawar compellingly argues, advantage is now found "downstream", where companies interact with customers in the marketplace. Tilt will help you grasp the global nature of this downstream shift and its profound implications for your strategy and your organization.


What the Critics Say

Don Tapscott, best-selling author or coauthor of fifteen books, most recently Macrowikinomics—“Dawar deftly explains why competitive advantage is being seized by companies that understand how profoundly customer relationships have changed in a networked economy, and how your company can achieve similar success.”


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Customer Reviews

Most Helpful

Excellent. A must read for anyone in business

This book breaks down the process of moving from a product focus to customer focused organization and the steps and benefits in doing so. Asks lots of great questions that you need to answer.
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- george contos

Book Details

  • Release Date: 03-21-2014
  • Publisher: Gildan Media, LLC