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Publisher's Summary

From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust - and the speed at which it is established with clients, employees and constituents - is the essential ingredient for any high - performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.
©2008 Stephen M.R. Covey (P)2008 Franklin Covey Co.
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Customer Reviews

Most Helpful
3 out of 5 stars
By Marty on 12-23-10

Good Information, Hard to Listen to

Covey describes trust as being based on character and competence, where character is required and competence is situational. He uses financial terms as a concrete way to convey the cost of low trust and the benefit of high trust, describing the former as a trust tax and the latter as a trust dividend. The quickest way to make a withdrawal, he insists, is to violate a behavior of character, and the quickest way to make a deposit is to demonstrate a behavior of competence. He goes on to detail seven low trust taxes (redundancy, bureaucracy, politics, disengagement, turnover, churn, and fraud) and seven high trust dividends (increased value, accelerated growth, enhanced motivation, improved collaboration, stronger partnering, better execution, and heightened loyalty).

Covey also outlines what he characterizes as five waves of trust: self-trust, relationship trust, organizational trust, market trust, and societal trust. For each of these waves, he applies the concept of the four cores (integrity, intention, capabilities, and results) and the thirteen behaviors of high-trust leaders (talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, deliver results, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, and extend trust). The book includes a multitude of practical applications and pushes the reader to reflect on his or her own behavior.

Despite the fact that I have recommended this book, I do so with some caveats. Although I generally like it when an author reads the book, that was not the case for this one. Covey is a Harvard MBA, but I was astounded at the number of mispronunciations. His reading style has a hesitating tempo to it that comes across as patronizing, and his incessant family examples are over the top. He's a business man, not a family therapist. Those examples got very tiresome. Still, there are nuggets in the book.

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39 of 42 people found this review helpful

2 out of 5 stars
By Gary on 07-10-10


I have listened to ~30 audible selections over the past year. Though I had read reviewers' comments concerning poor narration, I never thought a bad narrator could undermine the content of a book so greatly.

Mr. Covey is probably a really nice guy, but is simply a poor reader. The choppy, uneven flow made me wish I would have purchased the book rather than listening to it.

Recommendation: Please listen to the sample audio prior to purchasing. (I will from now on.)

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32 of 37 people found this review helpful

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Customer Reviews

Most Helpful
4 out of 5 stars
By Mark M on 10-16-17

The book is great but the reader...

Reading should have been outsourced to a professional. The story and the content is really valuable and good!

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1 of 1 people found this review helpful

5 out of 5 stars
By Amazon Customer on 11-25-17

Valuable lessons, great examples...

We trust doctors to perform surgery on our hearts. But can they be trusted with babysitting our kids?

Stephen M.R. Covey explains the character and competence side of trust.
How we on personal, relationship, work, global marketplace and society depend - and unknowingly live by - the integrity, intent, capabilities and results of ourselves and others.

Easy to listen to - great to hear the authors voice!

Everybody, children, parents, presidents and janitors should recieve a 1 hour summary of these principles. And when ready to delve deeper, listen to/read this book.

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