The Southwest Airlines Way
- Using the Power of Relationships to Achieve High Performance
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged Audiobook
- Release date: 02-23-06
- Language: English
- Publisher: McGraw-Hill Education
Regular price: $19.60
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Lead with credibility and caring
Invest in frontline leaders
Hire and train for relational competence
Use conflicts to build relationships
Make unions its partners, not its adversaries
Build relationships with its suppliers
Customer ReviewsMost Helpful
By Shaun on 12-23-08
Not very good
I recently worked for a competitor of Southwest Airlines and have a lot of respect for their business model. This respect did not transfer to this book. I found it preachy. The basic message is that people make a corporation, which I agree with, but I thought it was a little too over the top. It talked very little, if at all, about fuel hedges, which have saved Southwest's bacon over the past five years. I thought this was a pretty bad oversight.
5 of 5 people found this review helpful
By Scott Hamilton on 03-07-16
Not what I expected.
It seemed that it was more of a bragging session on why SW is better the X, Y or Z airline. I wanted more of an insight and it didn't perform that well.
The reader was also lackluster and I didn't finish listening to it.
1 of 1 people found this review helpful