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No meat to the book. Offers no tools for positive confrontation. First 5 chapters are merely the author recanting obvious situations where you have opportunities for confrontation. But doesn't actually give any solutions. Not very well recorded either. You hear the author breathing and swallowing for the entire length of the book. Save your money, keep looking.
11 of 11 people found this review helpful
This is the type of book for everyone. It teaches you to make a dignified stand for yourself when dealing with all the rude people in the world. It does not promote confrontation, but when you have to confront someone it teaches you how to do it "the right way".
6 of 7 people found this review helpful
Most of what is contained here is common sense wrapped up in buzz words and acronyms. Nothing wrong with that really, but after about 4 hours I was thinking at least 3 hours of this is bumf and not the most interesting or engaging bumf at that! An okay read, but there are lots of better books out there that do the same job much more succinctly and effectively in my opinion.
3 of 3 people found this review helpful
I was excited to listen to the book and gain insight. After nearly 2 hours listening i had to stop as the narrators dry mouth 'slurp' of the narrator was incredibly irritating. I simply could not follow through and listen to the rest of the book. What i did hear was very detailed but lacked a definite purpose; obviously well researched and a book upon which the author is knowledgeable, but there was nothing i could take away from the limited amount i could listen to. I hope you are able to gain more than i did.