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Publisher's Summary

Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO.
The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in 90 days, or else Bill's entire department will be outsourced.
With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow, streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited.
In a fast-paced and entertaining style, narrator Chris Ruen brings to life a story by three luminaries of the DevOps movement. Listeners will not only learn how to improve their own IT organizations, they'll never view IT the same way again.
©2014 Gene Kim, Kevin Behr, and George Spafford (P)2015 Gene Kim, Kevin Behr, and George Spafford
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Customer Reviews

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By Peter on 11-23-15

Theory and Practice merged

Any additional comments?

I honestly didn't know a book like this could exist. The format really took me by surprise, but luckily, it was a pleasant one. Essentially it follows a newly promoted IT operations manager as he tries to improve the way the IT department works in his company while struggling with all the bureaucratic challenges that come with higher management positions. The really interesting part though, is that the book goes through a lot of sound theoretical concepts and we see how they're applied practically in the business.

It's still more of a novel in that it has a story and interesting characters that you see grow, which really are the driving force behind this book. The story and setting are relatively basic, but that's actually perfect since it's easier to relate to when there's all the theoretical content to get your head around. It's hard to be too critical of the characters, since again, they're mostly there to make a point and generalize the type of people that you encounter in organizations. That being said, there were some characters and events that were a little too unbelievable, which often broke the sense of realism and made you realize that you're reading a fictional story.

This kind of book would be a great source for students to study from since rarely have I seen theory and practice so closely linked in a book. Usually it's a ton of theory pushed down your throat with a sprinkling of real world examples thrown in. There's definitely some leaps and issues that would have to be addressed, but if anything, that would make it more interesting to disseminate. I'm just a bit worried now that someone reading this thinks they can turn their whole company around in three months.

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26 of 28 people found this review helpful


By Kevin King on 05-02-16

The most gripping novel I have read in a long time

I have been in the help desk, I have been in IT management, I have been in the upper echelons of management and business ownership.
The ideas put forth in this book are groundbreaking for today's economy and will be the groundwork for the highly agile businesses of the 21st Century.
If you want to make progress in your Enterprise and you are getting blowback from your managers, give them this book.

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5 of 5 people found this review helpful

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Customer Reviews

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By Matt Williams on 12-01-15

An example of Audiobooks being better

This is one of those books where reading it would have been much harder than listening to the audiobook. Listening to it being spoken makes it feel a little bit like just overhearing a conversation from a friend or colleague, which is easier to listen to than read. The book is full of office politics, and overcoming problems in an office, so if that type of thing bothers you it's one to avoid, but if you find office politics amusing - or can enjoy the absurdity of it all then it's a book you'll enjoy

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6 of 6 people found this review helpful


By JSW on 05-14-15

How IT can help the business WIN

An eye opener. A good read, good therapy, a great mindset and a practical guide.

If you are a passionate practitioner of technology to achieve successful business outcomes then read this book.

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5 of 5 people found this review helpful

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Customer Reviews

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By Ruby on 06-11-15

Interesting story

It is an interesting story and people can gain insights on process management. Narrative is good - worth to listen!

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1 of 1 people found this review helpful


By Warren Moore on 12-16-17

it's worth your time and money.

lovit it. will read it again. This time as a text book for getting things done right.

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