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Interesting, but nowhere near the best advice book I have read. Some parts are really great, and the self reflection this book triggers is valuable to even the nicest of us (like me!), but some of the advice is really terrible. For example, this is not an area where "fighting fire with fire" is a good idea. If you are sensitive enough to be bothered by these people, do you really want to become one of them as a means of coping? I suspect not. I picked up some things from this book that I really appreciate, but I am also very glad to have read more than this one book. Summary - its worth a listen if you are a self help junkie, but don't take the advice too much to heart.
22 of 23 people found this review helpful
Wow What a great book! I work with a verbially abusive person in the office. This book gave me insight into why he acts the way he does. It has helped me realize that his actions arent my fault.
7 of 8 people found this review helpful
This is a very enlightening book and it worrying makes a lot of sense. Time to stop hiring them!
This book is pretty novel and entertaining but it is let down by a lack of content. Too much repetition. Well read in a charismatic way.