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Publisher's Summary

A nationally recognized business etiquette specialist, Professor Robert A. Shutt of Binghamton University reviews the strategies, guidelines, and appropriate behavior that can help people excel in a variety of professional environments. During the course of these lectures, Professor Shutt examines etiquette in situations such as the business dinner and the job interview. He shows how etiquette functions in the workplace and discusses such features as electronic-communications and sales etiquette - all while providing fascinating commentary on the history of etiquette and including examples from Ancient Egypt, Renaissance Italy, and Colonial America.
©2012 Robert A. Shutt (P)2012 Crescite Group, LLC
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Customer Reviews

Most Helpful
5 out of 5 stars
By Joel on 09-16-13

Excellent Resource!

As a new CEO, I found this book on etiquette indispensable! I would recommend it for anyone either new to business, or as a good refresher course.

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3 of 3 people found this review helpful

5 out of 5 stars
By Small Treasures on 06-12-15

Great for young and seasoned professionals

I have been a professional for 15 years and would have benefitted greatly from this early on in my career. Every gaffe mentioned I know I've made at one point or another and learned the hard way. I enjoyed it as a seasoned professional because I wanted to make sure I was perfectly polished.... Great for dotting the i's and crossing the t's!!

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1 of 1 people found this review helpful

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