• The Four Things a Service Business Must Get Right (Harvard Business Review)

  • By: Frances X. Frei
  • Narrated by: Todd Mundt
  • Length: 39 mins
  • Unabridged
  • Release date: 04-10-08
  • Language: English
  • Publisher: Harvard Business School Publishing
  • 3.9 (117 ratings)

Regular price: $1.95

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $1.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.
©2008 by the President and Fellows of Harvard College, All Rights Reserved; (P)2008 Audible Inc.
Show More Show Less

Customer Reviews

Most Helpful

By Robert on 01-12-17

Essential Reading

Another direct no nonsense approach towards improving customer service. I highly recommend this for Service Managers and above.

Read More Hide me

By Amazon Customer on 04-16-15

Unimpressive

Very basic/elementary summary. I found the work of very little usefulness both at a tactical or strategic level. The 4 elements are not clearly indicated. This belies the title. Waste of time and money.

Read More Hide me
See all Reviews