The Four Things a Service Business Must Get Right (Harvard Business Review)

  • by Frances X. Frei
  • Narrated by Todd Mundt
  • 0 hrs and 39 mins
  • Periodical

Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.

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Customer Reviews

Most Helpful

Essential Reading

Another direct no nonsense approach towards improving customer service. I highly recommend this for Service Managers and above.
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- Robert

Unimpressive

Very basic/elementary summary. I found the work of very little usefulness both at a tactical or strategic level. The 4 elements are not clearly indicated. This belies the title. Waste of time and money.
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- Amazon Customer

Book Details

  • Release Date: 04-10-2008
  • Publisher: Harvard Business School Publishing