• The Four Things a Service Business Must Get Right (Harvard Business Review)

  • By: Frances X. Frei
  • Narrated by: Todd Mundt
  • Length: 39 mins
  • Periodical
  • Release date: 04-10-08
  • Language: English
  • Publisher: Harvard Business School Publishing
  • 4 out of 5 stars 3.9 (120 ratings)

Regular price: $1.95

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Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.
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©2008 by the President and Fellows of Harvard College, All Rights Reserved; (P)2008 Audible Inc.
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Customer Reviews

Most Helpful
5 out of 5 stars
By Robert on 01-12-17

Essential Reading

Another direct no nonsense approach towards improving customer service. I highly recommend this for Service Managers and above.

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1 out of 5 stars
By Amazon Customer on 04-16-15

Unimpressive

Very basic/elementary summary. I found the work of very little usefulness both at a tactical or strategic level. The 4 elements are not clearly indicated. This belies the title. Waste of time and money.

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