The Four Things a Service Business Must Get Right (Harvard Business Review)

  • by Frances X. Frei
  • Narrated by Todd Mundt
  • 0 hrs and 39 mins
  • Periodical

Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.


See More Like This

Customer Reviews

Most Helpful

Essential Reading

Another direct no nonsense approach towards improving customer service. I highly recommend this for Service Managers and above.
Read full review

- Robert


Very basic/elementary summary. I found the work of very little usefulness both at a tactical or strategic level. The 4 elements are not clearly indicated. This belies the title. Waste of time and money.
Read full review

- Amazon Customer

Book Details

  • Release Date: 04-10-2008
  • Publisher: Harvard Business School Publishing