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Would you recommend this audiobook to a friend? If so, why?
This is a fresh look at customer service and how to improve it. By focusing on making things EASY. Great examples and well through through principles that can absolutely be implemented without formal (expensive) training or additional workshops!
2 of 3 people found this review helpful
Rethink how you approach the effort you ask your customers to go through. Definitely a good 8nsight, and well-preserved listen.