• The E-Factor

  • How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare
  • By: Craig Deao
  • Narrated by: Kevin Young
  • Length: 6 hrs and 31 mins
  • Unabridged
  • Release date: 03-02-17
  • Language: English
  • Publisher: Fire Starter Publishing
  • 4.5 (2 ratings)

Regular price: $19.95

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $19.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key.
If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.
Craig Deao has created a unique and progressive four-pronged model to help organizations solve the costly repercussions of disengagement. In The E-Factor, he shows how engagement cascades from the top: It starts with leaders, flows down to employees and clinicians, and finally reaches (and activates) patients. He then lays out a step-by-step strategy for engaging all four groups simultaneously.
Listeners will learn:



Why engagement and satisfaction are not synonyms
How to employ a wealth of rigorously tested evidence-based tools and tactics that boost engagement
Critical lessons from companies in other industries that excel at engagement (including new healthcare competitors!) and how to apply them
How to leverage technology and organizational design for a powerful patient-centric approach

A high-engagement culture is no longer optional. It's mandatory - and urgent. This book is a needed roadmap to help you navigate the rapidly shifting dynamics and market forces that are reshaping our industry.
©2017 Studer Group, LLC (P)2017 Studer Group, LLC
Show More Show Less
No Reviews are Available