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Publisher's Summary

The Toyota Production System may be one of the world's most-vaunted management approaches, but it isn't the only reason for the company's success. A new study reveals that Toyota's culture of contradictions generates innovative ideas and allows the company to pull ahead of competitors - sometimes incrementally, sometimes radically. This article was first published in the June 2008 issue of Harvard Business Review.
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©2008 by the President and Fellows of Harvard College, All Rights Reserved; (P)2008 Audible Inc.
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