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Publisher's Summary

Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people - from strangers and co-workers to friends and family - by characterizing the four major types and revealing specific methods to cope with them in every aspect of life.

Jargon-free, practical advice and strategies - for home and at work

Unique approach based on behavioral patterns, not simply personality types

Includes tactics on diffusing tense encounters in any situation

Features tips for "cutting the cord" when personal relationships become too difficult
©2007 Arlene Matthews Uhl (P)2008 Oasis Audio
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Customer Reviews

Most Helpful
5 out of 5 stars
By Hakan on 05-03-15

A good tool

The book is a good tool to detect the difficult people arround.

it also gives good advice to manage them.

even make you recognize the ways you become difficult to others...

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0 of 1 people found this review helpful

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