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This book has good stories and is full of quality and useful information for the right audience. I would expect any seasoned CIO to have the experience to back most of what is in this playbook. I found the playbook to be mostly remedial tips on governance, organization buildings, management, and so on. What this book does provide is a good high-level overview of the functions necessary to run IT. I could envision it as a training tool for aspiring CIO's or the up and coming managers of IT units to better understand the cross functional working of their division.
A note of interest is a section on portfolio management. Useful for IT portfolio managers such as an architecture team but also applicable to PMO leaders delivering a potfolio of technology projects. Whether that PMO be a part of IT or not.
If a CIO comes into office using this as a guide for their division plan, without the appropriate experience to deploy the recommendations, I suspect that CIO will have plenty of learning ahead in a best case scenario. This book can be useful but I found it to be remedial. The thought came to mind that it may be aimed at the CIO with deep experience and a proven track record in another business function but new to IT. I think it may be best used as a training tool as younger leaders develop their experience rather than targeting the CIO.
2 of 2 people found this review helpful
Coilsto gives great advise on how to make IT a strategic partner with the rest of the business rather then a cost center service provider. His advice of not calling other business units your customers to avoid falling into the trap of being seen as an outsider is something that things very true for me. As an IT Leader this is invaluable reading that helped justify many of the concepts of driving true business value out of IT I have absorbed over the years. A must read for fellow IT Leaders.
1 of 2 people found this review helpful